Team Leader - Roma, Italia - Maison Valentino

Maison Valentino

Azienda verificata

Roma, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Location:

Roma,

IT

ID:
6129

POSITION:

TEAM LEADER

ROLE & RESPONSIBILITIES:

He/she remains active part of the sales force, with sales & CRM targets;
Commissions on sales, but taking over responsibilities on some specific tasks;
No direct people management; the Team Leader will manage specific tasks (i.e. CRM calling campaigns, prospect registration and follow-up, action plan on cross-selling.);
Point of reference for Client Advisors on all store policies and procedures;
He/she is capable of managing sensitive situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints) when other managers are absent;
Ensure the appropriate onboarding of new hires;
Supports Store Manager/Team Manager in allocating duties and responsibilities to Sales Associates and schedule shifts;
Performs the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations;

KEY COMPETENCIES:

Top performer in sales and KPIs;
Capable of being an agent of change with an impeccable colleague team worker approach;
Good sense of organization;
Very good understanding of how the store operates at any level and all procedures;
Excellent knowledge about the functioning of all CRM activities.