Concierge Manager - Milano, Italia - Loro Piana
Descrizione
Company:
Loro Piana
- Country / Region : Italy
- City : Milan
- Business group: Fashion & Leather Goods
- Contract type: Permanent Job
- Function: Retail
- Experience required: Minimum 3 years
- Reference No: LORP01849
- Date of publication:
POSITION
We are looking for a Concierge Manager to join our team in our flagship store in Via Montenapoleone in Milan.
Responsibilities of the role include but are not limited to:
- Has the ability to perfectly present and behave according to and following the company guidelines, being a brand ambassador of the brand.
- Delivers an excellent/efficient managing of the welcome and the waiting time of our guests following the company guidelines.
- Being someone who is agile, curious, empathetic and client oriented to anticipate and understand client needs.
- Managing the butler team to assure an excellent and timely service for our guests
- Being able to build awareness of city activities (place to be, restaurants, exhibitions, etc) and major international calendar
PROFILE
- 35 years in luxury environment (hospitalities, retail, private jet/cruise company etc.)
- Has a strong network of local useful contacts (restaurant, hotel, etc.) for achieving client request out of store.
- Strong communication skills to manage clients requests and to be able to escalate when needed to the SM.
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