IT Workplace Service Manager - Milano, Italia - Maison Valentino

Maison Valentino

Azienda verificata

Milano, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Location:

Milano,

IT

ID:
7669

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care.

As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world.

Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty.

Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN
Here at Valentino, We act as a Unique Community & Company.

We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals.

We act with integrity and respect towards both our Planet and our People.

Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life:
every action you make brings you closer to your dreams.

We are looking for an IT Workplace Service Manager based in MILAN.

MAIN RESPONSIBILITIES:

Work to understand the company model of business vs. IT and how programs can be successful offered
Manage the assigned team, coordinates with other teams and suppliers to guarantee the quality of the service
Support the implementation of ITIL best practices and interact with all the various stakeholders involved in the process
Attend the Service Reviews with vendors and suppliers to maintain the activities plan, coordinate the changes, review the service performances, monitoring of service levels (SLA)
Work with other IT managers to define the sourcing and management strategies
Stimulate continuous service improvement
Support the adoption of ITSM tool with Valentino third parties support
Ensure the Asset Management process for the assigned area

REQUIREMENTS:

Bachelor's degree or higher strongly preferred or equivalent experience in a related field
10+ years of Workplace Service Management experience and managing global services or projects
Proven strong experience in managing team members with hierarchical and functional reporting
ITIL Foundation certification
Good theoretical and practical knowledge of the main ITIL processes: Incident Management, Problem Management, Service Request Management, SLA Management, Asset Management
Deep understanding and proven experience to manage workplace technologies, both Microsoft Windows/Office, Apple Mac devices, Android and IOS devices
Ability to deliver in a fast paced and evolving environment, having high judgment, negotiation skills, ability to influence, analytical talent, problem solving, pragmatism and leadership
Exceptional service focus and bias for action
Excellent oral and written communication skills
Fluent in English
Strong and proven customer centricity approach
Manage people and resources effectively to achieve tangible value
Communicate goals, priorities and vision, and recognise achievements

HOW WE ARE
The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals.

Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.