Backup Program Coordinator, Naples - Napoli, Italia - University of Maryland Global Campus

University of Maryland Global Campus

Azienda verificata

Napoli, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Job Ref:

Location:

Naples-Italy

Category:
Advising and Enrollment

Type:
Part time

Backup Program Coordinator

UMGC Europe

Location:
Naples, Italy

Overseas Contingent I, 48% FTE, Part-Time

The Backup Program Coordinator (PC) reports to and works with the Site Lead in the administration of UMGC Europe programs.

It is the job of the Backup PC to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues.

The Backup PC must work effectively with the AD, local military education coordinators and staff, education center personnel, faculty, administrative staff in Naples, and the military community at large.

SPECIFIC RESPONSIBILITIES INCLUDE:

Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
Document all student contact through UMGC's Customer Relations Management System and schedule appropriate followup activities
Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
Provide assistance with processing students' military documentation( i.e. Tuition Assistance vouchers, ID cards, orders, etc.)
Distribute marketing, advertising, and mass media materials at assigned locations when permissible
Assist with base access as needed.
May provide facility support to include: opening and closing UMGC Europe computer lab, building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC Europe students, that all UMGC Europe labs/rooms are clean and presentable, and that all supplies are readily available.
Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

High school diploma/GED
Background in customer service
Able to work in a fastpaced and complex environment with accurate attention to detail
Possess basic office management and clerical skills
Effective written and verbal communication skills
Good interpersonal skills
Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)

PREFERRED EDUCATION AND EXPERIENCE:

Some college coursework
Applicants with a U.S. valid driver's license

WHO MAY APPLY:
Local applicants with individual logístical support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military ID card and SOFA card from an external source, as this position does not offer ILS. For employment eligibility purposes, applicant must qualify for ILS as described in USAREUR Regulation , Section III, 7-13.

Criteria under which applicants qualify for ILS are:

must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

Must have a valid passport.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests.

Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters.

As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S.

Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion.

If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of