- The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction.
- Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.
- Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
- Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimize the hotel's extra revenues.
- Manage customer incidents, following the established protocols.
- Comply with the attributes, standards and manuals applicable to their department.
- Efficiently use the different departmental management tools necessary for the daily control of operating procedures.
- Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.
- Verify material orders following the set product guidelines, for better optimization of economic resources.
- Knowledge of Micros OPERA.
- Turni
guest service line – categorie protette - Milano, Italia - Meliá Hotels International
Descrizione
_*"The world is yours with Meliá"*_
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.
*Because belonging to the great Meliá family is being VIP*You will enjoy *My MeliáRewards* which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the *My MeliáBenefits* programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.
*Mission:
* excellent knowledge of English and Italian, a third language is a plus (ideally spanish);
* previous experience in the same role inside a Hotel of the same level;
* available to work shifts;
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, *VIP *People.
We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws.
We believe that diversity and inclusion among our teammates are critical to our success as a global company._Contratto di lavoro:
Tempo pieno
Orario:
Sede di lavoro:
Di persona