Workplace Coordinator - Roma, Italia - CBRE

CBRE

Azienda verificata

Roma, Italia

4 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Posted- 22-Mar-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Building Management, Customer Service- Location(s)- Rome '- Lazio - Italy- To provide exceptional customer service and facilities coordination in order to support the workspace and develop best in class service lines to the workspace.- The Workplace Coordinator is expected to support local teams and managers as well as interface with building management and vendors.

Responsibilities

Ensure QHSE culture within the workplace and the relevant documentation is maintained and readily available.
Monitor and maintain the Planned Maintenance Planner.
Responsible for managing REW site ticket queue on HelpNow+ system
Review Subcontractor performance and feedback.
Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
Ensure use of Preferred Suppliers is maximised and best practice "better buying" is in place.
Create accurate POs in a timely manner.
Regularly review and process supplier invoices.
Create/raise Works jobs.
Raise sales invoices (complete billing) in line with company deadlines.
Ensure integrity of financial transactions for contract.
Familiar with daily operations and the specific scope of the contract.
Promote and maintain culture throughout workplace.
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
Attend and participate in any relevant training courses.
Attend regular role specific meetings.
Create monthly Customer Report and present.
Support REW team and CBRE with daily operations and assist with any new projects.
Pro actively liaise with catering company on a daily for site requirements. Track weekly/monthly QoL expenditure for reporting purposes.
Ensuring that receptionist are adhering to Client standards and following the SOP's and Reception handbook.
Check, manage and archive contract documents to ensure compliance with customer framework contracts with a view to contract conformity
Be familiar with the office teams and maintain accurate office headcount and seating data and team allocations. Establish communication with team leads to support understanding of team requirements and changes. Assist with all employee and departmental office moves.
Supervise janitorial staff and ensure that office standards of cleanliness are maintained for all areas including: kitchen/café, event space, conference rooms and game areas. Ensure that conference and training rooms are always tidy, accessible and stocked with supplies and ready for the next session. Maintain inventory of all facilities related supplies including management of asset inventory of non IT equipment (desk, chairs etc.).
Be available to carry out other tasks as directed by your manager which are in line with the role.
Person Specification
Top 6 Behaviours
Organised (and ability to plan)
Works in a structured way. Thinks ahead to prioritise workload.
Logical
Works in a clear and consistent manner.
Attention to detail
Thorough in carrying out a task, with a high degree of accuracy.
Assertiveness
Confident and effective in putting across point of view to others.
Persistence
Does not let issues go; follows up on issues through to resolution.
Customer and team focus
Puts customer and team needs first; always considers impact of actions on customer and team.
Technical Skills
Use of facilities systems
Basic facility in maths
Customer service experience
Use of MS Office:
Word
Excel
PowerPoint
Access
Visio
Outlook

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our clientcentric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.