Stage in customer service - Via Milano - ROCKWOOL Group

    ROCKWOOL Group
    ROCKWOOL Group Via Milano

    1 giorno fa

    Descrizione


    We are looking for an enthusiastic Customer Service intern to support our team in the sales order processing for Rockfon customers.

    This internship will help you acquire the necessary skills and provide you with knowledge of various tasks and processes linked to the order handling.

    The Customer Service Team Leader will be your tutor.

    Ultimately, you will gain broad experience to be prepared to enter any fast-paced work environment with a degree of autonomy.


    Who are we :
    ROCKFON Easy to install and durable, our stone wool ceiling tile material and range of products help protect people from noise and the spread of fire while making a constructive contribution toward a sustainable future

    Location :


    ROCKWOOL Italia – Milano (Corso Sempione/Domodossola) | Office-basedWhat You Will Be DoingThe intern will be flanked and trained to support the department with the main sales order processing activities :Receipt of orders : analyze products/quantities/lead times for validationOrder entry in SAP systemApply pricing policy in conjunction with sales team when requiredCheck product availability in liaison with factories/suppliersSend orders for preparation and follow up logistics and transport with 3rd party service provider and/or internal logistics depts.

    Support on claims and credit requestsRespond to queries received by phone, mail, etc from external and internal contracts, with help from other depts(logistics, technical, marketing, sales....) as requiredfiling and archiving of physical and digital archives as well as customer documentation, ensuring compliance with the established standards and rules.

    What You BringYou have an Bachelor's degree level and/or a work experience in a customer service, commercial or logistics support-position;Strong communication skills and able to build a good relationship with customers and internal departments;Structured and organized working style, attention to details;You are interested in commercial processes and the use of IT systemsYou have good Microsoft Office skills (particularly Excel);Excellent command of the Italian and English language, spoken and written;We also attach great importance to a positive attitude, you are proactive, reliable and you can work well together.


    What We OfferType of Contract :
    Stage (extracurricular) 6 month,Reinbursement €1000/monthMeal vouchers : €10/worked dayflexible working hours1 day of work from home/week.
    Inclusive, international work environment with big impact.
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