Customer Service Internship - Città Sant'Angelo, Italia - EssilorLuxottica Group

Descrizione

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

JOB SCOPE

Working in a small team, the main functions of this role are to ensure accurate and timely data entry and processing of customer orders in accordance with company procedures and act as the as the main interface for Sales Manager, Sales Support Team, Customers, Credit Control, Logistics, GBS and the production & planning team in Italy and Supplier.

AREAS of RESPONSIBILITIES and RELATED ACTIVITIES

• Process and manage all customer orders received by PHONE and EMAIL including entering of orders issuing confirmation of orders using proforma invoice and managing the EDI order process.

• Managing trans-codification table on SAP

• Advising customers on stock availability, errors, 'out of production' models, and progress updates on orders

• Ensure targets and deadlines for shipments are meet

• Inform customers on progress updates on their orders.

• Proactively analyze the customer portfolio to ensure deliveries meet customer requirements, taking into consideration the customers' current account situation. Check delivery dates and inform both the customers and the logistics team in Italy of orders to be shipped to the customer and ensuring targets and deadlines for shipments are made and update Sales Team accordingly

• Support the Credit Control function with resolving outstanding credit issues in order to minimize delays with future shipments. To help the credit controller with reconciliations when necessary.

• Act as interface between key stakeholders of the supply chain, i.e. Planning, Production, Logistics, and Marketing Department to ensure a smooth flow from the order stage to receipt of goods by the customer.

• Deal with all post sales issues (short-shipments, defective returns, etc.)

We welcome applications from all individuals regardless of their ages, backgrounds, gender, sexual orientation, political affiliations, personal beliefs, or religions. This includes those registered in targeted employment programs under Italian Law 68/1999, in accordance with Article 15 of Stat. Lav and Legislative Decrees 215/03 and 216/03.