CRM Tech Lead - Milano, Italia - Dentsu Aegis Network

Dentsu Aegis Network

Azienda verificata

Milano, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

The Salesforce Lead Consultant works on client projects that involve primarily Core Platform Clouds (Sales, Service, Community) and systems integrations.

He/she is knowledgeable about other Salesforce Cloud and can lead multi-cloud engagements. He/she is knowledgeable about other Salesforce Cloud and can lead multi-cloud engagements.

He/she can analyze, define and design CRM business processes related the business requirements or project's vision. He/she can also set up and configure the CRM solution to fit the customer business requirement.

You're resilient, able to cope with stress, focused on the objectives and persistent.

You proactively manage the services and engagements you are responsible of aligned with internal and client project management tools and procedures.

Job Title:
CRM Tech Lead

Job Description:

Key responsibilities and accountabilities:

Leading consultative engagements with clients on the business processes analysis and digital transformation related to their needs
Transform business requirement into functional specifications and user stories ready for development, including quality assurance expectations
Managing workflow and project goals, setting, and reinforcing each project roadmap, handling priorities and project sprints
Act as a solution advocate and trusted advisor for all stakeholders
Ability to manage multiple client engagements and working with associated team members
Leading client requirement workshops, based on best practice business analysis methodologies
Leading crossteam, multicloud engagements beyond platform (e.g. ecommerce, marketing or others)
Be able to support on commercial proposals / pitches if required;
Provide detailed estimates of the level of effort associated to implement capabilities based on business requirements and solution design
Lead some aspect of the practice's internal activities, supporting the practice manager's initiatives.

Qualifications and Experience:

Master degree or above in IT, Engineering, Business Administration / Economics or others 5+ years IT experience
Experience with product positioning, leveraging feature to benefit analysis
Understanding of business processes and methodologies, including indepth knowledge of two business sectors
Proven trackrecord of successful leading business analysis of minimum 200 mandays / team of 3
Experience leading customer facing discussions, at department Clevel
Business development mindset
Excellent Communication skills
Excellent strategic thinking & business acumen
Team spirit being able to work within regional and international level teams
Role Model in her/his acting and performance
Fluent English, written and spoken;
Open for travelling

- up to 25%;

Core Competencies:

4 Salesforce certifications, including Administrator & two consultant certifications Certified project management methodologies is a plus (SCRUM, Prince 2) Ability to interact with customers (from all spectrum) to ensure that the service is polite, efficient and responsive Able to translate IT language to a broader (less IT) public Lead document functional and nonfunctional requirements as user stories, complying with business analysis best practices Lead analysis, map and document business processes across multiple project streams, and multiple team competencies Capacity in configuring Core Salesforce Platform Clouds (Sales, Service, Community), for tasks not requiring custom development

Location:

Milan

Brand:
Merkle

Time Type:
Full time

Contract Type:
Permanent