IT Service Desk Analyst - Napoli, Italia - SAIC

SAIC
SAIC
Azienda verificata
Napoli, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Job ID:

Location:
NAPLES, Compania, IT


Date Posted:


Category:
Information Technology


Subcategory:
Technical Support


Schedule:
Full-time


Shift:
Rotating


Travel:
Yes, 10 % of the Time


Minimum Clearance Required:
Interim Secret


Clearance Level Must Be Able to Obtain:Secret


Potential for Remote Work:
No


Description


SAIC is seeking an
IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) located in Naples, Italy.


NOTE:

This is a rotating-shift 24/7 operations in a call center environment. Weekends and Holiday possible based on client needs.

Must be able to work an 8 hour shift within the 1st 2nd and/or 3rd shift options. Shift option times vary.


Responsibilities:


  • Assists endusers/customers in resolving their IT issues accurately and promptly.
  • Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests.
  • Interacts with the enduser to resolve the user's technical issues.
  • Troubleshoot network connectivity issues, working with remote employees on a corporate network.
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
  • May escalate complex problems to higherlevel IT support specialists and experts if they are unable to resolve the issue on their own.
  • Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem.
  • Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs.
  • Support departmentwide operations by supporting the creation, editing, and maintenance of IT documents.

Qualifications

Required Education:


  • Associate's degree in a related field plus 1 year of experience; a major certification in a related field plus 2years of experience; high school diploma plus 2 years of experience.

Required Experience:


  • Ability to learn customer support processes and techniques.
  • Ability to work well with all teammates and multitask in a fastpaced environment.
  • Outstanding analytical, problem solving skills, and excellent customer service.
  • Excellent Interpersonal, written, and oral communication skills.

Required Certifications:


  • CompTIA Security+, plus at least one of the following:
  • Microsoft 365 Certified: Endpoint Administrator Associate.
  • Microsoft 365 Certified: Enterprise Administrator Expert.
  • Microsoft Certified: Azure Administrator Associate.

Required Clearance:


  • Active Secret clearance.

Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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