- Manage general technical Software faults
- Prioritize ticket backlog according to the needs of the moment
- Prioritize daily activities
- Keep Service Delivery Manager updated periodically
- Share information in customer TRs escalations and meetings
- Collaborate with all operation teams
- Drive operation problem solving
- Degree or equivalent experience in computer science, Telecommunication engineering or related field
- Capacity to lead a team
- Capacity to interact with other teams
- Technical Knowledge:
- Red Hat OpenShift onCloud e onPREM
- Tibco
- Weblogic
- Postgress
- Service Now
- XML
- SQL
- Linux
- Analytic approach, organized, solution oriented, passionate for details, perseverant
- Experience in Data Manipulation/ETL
- Knowledge of Java
- Knowledge of Python
- Experience in Product Scheduler (such ad $Universe)
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IT - Technical Authority Expert - Naples, Italia - Ericsson
Descrizione
Description
About this opportunity
We are looking for a Technical Authority Expert in the Operation environment.
Your role will include both technical and coordination role for Fiber delivery process in Operation environment, manage tickets, deploy software installation and help Service Delivery manager to plan activity for the project.
The official language is Italian and it is requested to live in Italy.
If you are a curious professional, willing to learn and share knowledge, and with excellent coordination and interpersonal skills, continue reading
What you will do
You will bring
Competences of extra value:
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
