Team Manager - Roma, Italia - KGR
Descrizione
We are recruiting a Team Manager for an international Fashion Company in Brussels (Belgium)Tasks:
- Organise and coordinate a team of Client Advisors by supervising and monitoring calls,
- Ensuring that set objectives are achieved, motivating and coaching
- Manage and motivate the team to drive business
- Supporting the Client Services Manager in achieving business objectives, projects
- Put in place action plans to boost business and maximize product performance
- Manage on a daily basis the flow of inbound and outbound calls and make necessary adjustments, Support in staff planning
- Ensure policies, Brand standards, and guidelines are communicated and implemented
Profil:
- Availability to work shift based working patterns including Saturdays, Sundays and Bank Holidays
- Minimum 5 years management experience in a call centre or service centre environment, ideally within the luxury industry
- Advanced MS Excel skills
- Excellent communication skills
- Excellent analytical and quantitative skills
Fluent in written & spoken in English:
Fluency in Italian and Spanish
Work Location:
In person
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