Junior Key Account - Milano, Italia - Disney
Descrizione
Junior Key Account:
Job ID
Location
- Milan, Italy
Business
Disneyland Paris
Date posted
Mar. 12, 2024
Job Summary:
We seek a Junior Key Account with a permanent contract for our Milan office. This role will require you to be onsite 4 days a week
The Junior Key Account provides sales support to our top trade partners (mainly travel agencies) across Italy in coop with the extended team: Sales leaders; Field Salesforce; Marketing & Trade Marketing; PR and all Paris-based key peers.
The person acts as the first point of contact with the assigned portfolio, answers their queries and secures high standards of client satisfaction.
He/she is in daily contact with them to understand their requirements, to determine their needs, to identify areas of improvement and to work on tailor-made sales plans for each of them.
The Junior Key Account is accountable for executing all customer-oriented initiatives aiming to increase the sales performance of the assigned clients and contribute to the Country targets' achievement.
The Opportunity & Responsibilities:
- Provide daily pre and aftersales support (from quotations to invoicing passing through technical assistance on our B2B tools)
- Ensure prompt and accurate answers to clients' queries
- Look after internal processes for annual commercial agreement definition/renewal
- Follow up all pending requests with Central teams (i.e. booking departments; accounting; guest care) to ensure excellent customer service
- Deliver regular communication to assigned clients about product novelties, pricing, promotions, trainings, incentive programs and other local initiatives
- Collaborate with the sales team to keep the local database updated
- Monitor sales performance on a regular basis and report to Sales leaders
- Support Sales leaders to create customized sales plans
- Collaborate with marketing & trade marketing teams to create tailormade B2C communication plans for each partner
- Assist the sales team in case of special requests which require major attention (i.e. reservations for VIP guests; lastminute requests for Suites and/or other highend services)
- Organize fam trips
- Participate in trade events / fairs / roadshows both in Italy and abroad (if needed)
- Support the development all Disney Destinations lines of business (DLP, WDW, DCL & Parks)
The Experience We Require From You:
- Previous work experience as Junior Account or similar sales role with assigned clients
- Fluent in English and Italian written and spoken
- Understanding of sales principles and ability to deliver excellent customer experience
- Tourism industry knowledge is a plus
- Knowledge of French is a plus
- Strong (verbal and written) communication skills with an ability to build relationships
- Effective presentation and negotiation skills
- Problemsolving approach and ability to meet deadlines
- Proficiency in office software, such as Word, Excel, PowerPoint, Outlook and Internet browsers
- The Walt Disney Company is_ an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives._
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