Head of Customer Service - Provincia di Bolzano, Trentino-Alto Adige, Italia - A. Loacker Spa/AG

A. Loacker Spa/AG

Azienda verificata

Provincia di Bolzano, Trentino-Alto Adige, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Loacker is looking for an enthusiastic manager, committed to customer satisfaction, people lead and with passion for improvements.

You are responsible for the development, continuous improvement and delivery of a high standard of customer service & sales support, together with the team, which cares about our international partners worldwide.
YOUR TASKS
Empower and Engage the Customer Service & Sales Support team (8 people)
Responsible for delivering excellent services
Responsible for relationship management with international distribution partners
Strategic development of process and technology, to deliver key service outcomes, proactive driver for change and digitalization
Finalize automation of order to cash operations and activate inside sales team
Execution, support and implementation of longterm projects
Ensure transparent and efficient flow of information between external and internal customers
Identification and lead of continuous improvement projects
Close collaboration with internal and external stakeholders

YOUR PROFILE

Ideally 510 years of professional experience in customer service
Experience in international business environment with the capability of handling different cultures
Leadership, management skills, enthusiasm and positive thinking
Hands on mentality, high and tenacious goal

- and output-orientation

Excellent analytical and problemsolving skills
Strong organizational skills, ability to prioritize and strong attention to detail
Excellent communication, negotiation as well as networking skills
Ability to collaborate at all levels of the organization and across other functional areas
Computer skills including MS Office programs, SAP, CRM (preferred Dynamics), document management (SharePoint) and BI
Fluent English is a must, additionally German or Italian

WHAT WE OFFER

Exciting role with a wide range of tasks and responsibilities
Inclusive and structured onboarding plan
Highly motivated team
Fun at work, a friendly, collegial relationships at eye level, as well as the commitment to common goals

Work location in the mountains of
-
Bolzano with opportunities for home office-
English

WAS DICH BEI UNS ERWARTET:

Internationales Familienunternehmen
Persönliche und fachliche Weiterbilung unterstützt durch eine spezifische Plattform
Jobspezifische, strukturierte und gründliche Einarbeitungsfase
Mitarbeiter Restaurant mit vollwärtiger und gesunder Küche
Flexible Arbeitszeiten und Home Office Möglichkeit (wenn die Stelle es erlaubt)
Und viele knusprige Waffelspezialitäten...**WIR ENTSCHEIDEN UNS FÜR DAS GUTE