Contact center specialist - Meran - Alperia Group

    Alperia Group
    Alperia Group Meran

    13 ore fa

    Descrizione

    Du bist voller Energie und möchtest diese mit uns teilen? Dann bewirb dich bei der Alperia Gruppe, um mit rund 1.300 Kolleginnen und Kollegen ein gemeinsames Ziel zu verfolgen: 100 % grüne Energie.Wir suchen eine/n Contact Center Specialist für unser Kundenservice-Team. Sie spielen eine Schlüsselrolle bei der Betreuung unserer Kunden und der Koordination der Contact Center-Aktivitäten. Damit tragen Sie zur Servicequalität und zum Geschäftswachstum in Norditalien bei und unterstützen aktiv die Weiterentwicklung des Unternehmens.ResponsibilitiesProfessionelle KundenberatungBearbeitung und Überwachung von KundenanfragenKoordination externer Callcenter zur Sicherstellung hoher ServicestandardsEnge Zusammenarbeit mit verschiedenen Unternehmensabteilungen zur Optimierung von ArbeitsabläufenQualificationsAbgeschlossene Ausbildung (Matura oder Bachelor), vorzugsweise in einem technischen oder wirtschaftswissenschaftlichen BereichAusgeprägte Empathie und KundenorientierungTeamfähigkeit und KommunikationsstärkeHervorragende ProblemlösungskompetenzSicherer Umgang mit Microsoft OfficeSehr gutes Deutsch und ItalienischBenefitsEin zukunftsorientiertes, innovatives und nachhaltiges ArbeitsumfeldEine vertrauensbasierte und kollaborative UnternehmenskulturAbwechslungsreiche und spannende TätigkeitenKonkrete Möglichkeiten zur beruflichen WeiterentwicklungEin umfassendes und wettbewerbsfähiges Benefit-Paket, unter anderem eine 4,5 Tagewoche

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Merano