Customer Service Specialist - Izano, Italia - Yokohama TWS - EMEA

Descrizione

About Us:

We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.

We design and manufacture tire and wheel solutions made for the future.

With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand.

We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet. Our people take ownership to deliver on this promise every day.

We are a global Company with a local reach, operating in more than 50 Countries worldwide with 6.700 employees of 40 different nationalities, 14 state-of-the-art plants and 4 innovation centers.

We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 860.5 billion yen in revenues (approx. 6 billion euro), over 28,000 people around the globe and with operations in more than 120 countries.

If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.

About the Job:

As a Customer Service Specialist, you will play a vital role in ensuring an impeccable service is constantly delivered to our customers throughout every channel, both external and internal.

This role strives daily for Customer Service Excellence, continuously improving our service standards by making sure the customers' needs are taken care of in a timely, accurate, and professional manner.

Anticipating the needs of the customer and working to prevent any interruptions in service is key to succeed in this very critical position


Key Responsibilities:

• Enter orders into the ERP and follow the order progress through to delivery
• Navigate and communicate with customers via customer web portals if applicable
• Develop expertise for identifying product availability and product lead times
• Maintain accurate and organized records of orders, credits, returns
• Resolve customer issues professionally and in a timely manner
• Support team selling efforts, follow through on inquiries
• Participate in customer calls and visits, team calls and meetings
• Other duties as assigned

Key Requirements:

• Exceptional communication and listening skills
• Ability to selfmotivate, work independently, and as a part of a team
• Strong organizational skills, attention to detail, ability to multitask and follow through
• Ability to solve practical problems, to interpret documents and write correspondence and reports
• Proficient in Microsoft Office, Word, Excel, PowerPoint
• Ability to learn ERP and new systems quickly and efficiently
• Bachelor and/or Master's Degree a plus

What we offer:

• A friendly and dynamic environment
• Competitive pay with open term contract
• More employee benefits to be discovered