Advanced Visualization Service Operations Manager - Milano, Italia - Philips

Philips

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Job Title:
Advanced Visualization Service Operations Manager

Please submit your CV in English

Job title:

Solutions & Services Delivery Manager - Advanced Visualization and Artificial Intelligence (AV & AI) Italy, Spain, UK & France

In this role you will have the opportunity to

manage a dynamic team delivering end to end services for the Advanced Visualization (AV) and Artificial Intelligence (AI) portfolio withing the Clinical Informatics Business Unit.

Your role:

You will partner our sales and commercial team to sustain and grow the business, split of equipment sales and repeat contractual revenue, through delivering high quality, on time and within budget project and support services.

You will drive profitability through tight control your operating costs and the services your team consume.

Your team, consisting of clinical, technical and project management resources will be responsible for the implementation and support management of the AV & AI end to end solution lifecycle, partnering with our US, EMEA, Greater China & Asia Pacific teams to offer a true Follow-the-Sun Global Services model and take the lead for critical escalations within European region.

Working closely with R&D, Sales and Product Management to support customer operations, improve customer experience and the sustainability of our global solutions and reduce critical escalations from recurring.

Using your technical insight you will manage a seasoned team, taking ownership and escalating customers to resolution and partner the X-Department teams to stop / reduce systemic issues within our install base through problem management practices.

You're the right fit if you have:

Bachelor's degree in science, computer science, engineering, or equivalent experience.
Experienced in managing complex IT environments, leading customer experience, support, or technical consultant teams
Business communication experience in technical management communications in a leadership/management role
Exceptional experience in managing and leading multiple stakeholders and technical projects.
Knowledge of medical imaging systems with background in radiology, technical support in radiology field, and field customer support is preferred.
Experience in customer management, escalation process.
Expert in problem solving.
Ability to manage discussions with IT hospital managers
Fluent English & Italian (Spanish/ French/ Hebrew an advantage)

About Philips
We are a health technology company.

We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Do the work of your life to help the lives of others.