Informatics Technical Specialist - Milano, Italia - Abbott Laboratories

Abbott Laboratories

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Role Purpose

Hands-on resource to deliver installation, complex configuration, integration, customer and internal training mainly focused on troubleshooting services for AlinIQ products both on site and remotely.

Main Accountabilities

Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
Attention to detail and a concern for quality; action oriented for solving problems
Provide feature/ product enhancement input based on customer feedback
Partner with Center of Excellence teams to optimize informatics solutions and offerings as well as quality of service.
Perform softwarerelated installation and configuration processes.
Support postsales informatics activities and provide expert knowledge.
Serves as level 1 and/or 2 complaint resolution via call center phone support function.
Serves as level 1 and/or 2 complaint resolution via call center phone support function even during offbusiness hours by shifts and on rotation.

Job Specifications Qualifications

Bachelors or Masters degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines or
Fluent English Special Skills & Knowledge
Sound understanding of diagnostics laboratory workflows and related technologies
Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
Team work approach to identify best solution and to be a reliable contributor to skillset improvement.

Proactive attitude to address uncommon situations and issues when raised for the first time