Servizio Pesm Stellantis - Torino, Italia - Solve srl

Solve srl

Azienda verificata

Torino, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Nata oltre 15 anni fa, ha saputo unire esperienze consolidate in organizzazioni leader del settore per offrire un servizio di consulenza e competenze infrastrutturali e applicative di grande rilevanza, con una forte componente di innovazione e una conoscenza approfondita delle esigenze delle aziende.

Questo permette ai Clienti di migliorare le metodologie di lavoro e di ottimizzare i processi con un conseguente notevole risparmio di risorse.

La vasta esperienza in ambito informatico applicata alla gestione aziendale consente inoltre di garantire il know-how necessario per guidare i propri Clienti lungo il costante upgrade tecnologico e di essere sempre adeguati alle sfide del mercato.

persegue da sempre la qualità come obbiettivo primario, intesa come completa soddisfazione dei Clienti e condizione indispensabile per la crescita.

Posizione:

The person will work in the Infrastructure function to support h24 service (enlarged EMEA ) with the following major responsibilities:
Complete Major Incident logging on ITSM Support Tools
Problem Management Report with Root Cause Analysis(if a Problem is detected)
Change Report (if a fixing change took place)
Workaround Documentation (if a workaround is used to fix incident) and maintain a Known
Complete Major Incident logging on ITSM Support Tools
Problem Management Report with Root Cause Analysis(if a Problem is detected)
Change Report (if a fixing change took place)
Workaround Documentation (if a workaround is used to fix incident) and maintain a Known

Error Database

Available to cover 1 or 2 shift/month on call h24

Requisiti:

Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology or Technology degree
Experience leading and facilitating critical bridge calls with a large number of participates, including management and vendors
Experience reporting incident status to all levels of leadership, including executive level
Ability to identify risks and establish priorities in a high energy environment
Ability to lead technical triage discussions through restoration and problem resolution
Possess strong leadership, facilitation, critical thinking and creative problem solving, negotiation/persuasion, vendor management, communication and organizational skills
Experience operating in a managed services and/or multisourced environment
Fluent written and spoken English and Italian are mandatory
Ideally knowledgeable of Stellantis process and resources, including vendors

Altre informazioni:

Minimum 5 years' experience in web technologies, networking, and database
Minimum 3 years' experience in Enterprise Application Architecture
Minimum 3 years of experience with ITIL incident, problem and change management processes and tools

Location
The Support Team provided by Supplier will work in Turin during on site activities

Support Tools