Retail Performance Manager - Milano, Italia - Louis Vuitton Malletier

Louis Vuitton Malletier

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Position:

MISSION:

Develop the performance culture in the network, drive the operations and care service, with regular presence in the stores in order to support the business and ensure an outstanding client experience.

RESPONSIBILITIES:

STORE PERFORMANCE ENHANCEMENT & MONITORING
Issue and analyze main stores KPIs providing with recommendations to drive the business
Challenge store's organization in order to maximize conversion rate and client experience
CLIENT EXPERIENCE
Management and followup of VOICE and Client Experience Benchmark
Together with store management & training team, define actions in order to elevate the client experience
STORE OPENING AND EXPANSION
Proactively be involved with the Minorworks & Store Planning Team in any Front or Back of House's layout for new or expansion stores projects to ensure efficiency, optimized space and elevated client experience
Help identifying new areas to improve operations
CARE SERVICE MANAGEMENT
Animate the community define training needs
Followup on instore CS organization and define actions
Leverage CS Voice to provide guidance in order to improve the client experience
STORE RELATED PROJECTS
Involvement together with Operations and Supply Chain Team in stock management projects
Uniforms management and SCC
Process, control and budget management

Profile:

REQUIREMENTS

Based in Milan's HO;
3 to 5 years of experience in Retail;
Fluency in Italian and English;
40% to 60% of time spent in the stores;
Strong communication skills;
Operational as well as analytical skills;
Able to cope with changes and to adopt a positive attitude in front of challenges;
Can deal comfortably with senior managers and determine the best way to get things done with them;
Clientcentric and supportive mindset;
Pursues everything with energy, drive and desire to go further