IT Service Desk Analyst - Provincia di Torino, Piemonte, Italia - Anderson Strathern
2 settimane fa
Descrizione
We have an opportunity for an experienced IT Service Desk Analyst to join our IT Department.You will be responsible for:
- Service Desk
- Logging, prioritising, and tracking Service Desk calls
- Investigating, troubleshooting, and resolving calls
- Providing updates to users on the progress of calls
- User accounts: Set up and management of various user accounts
- Homeworking: Support of remote homeworker installations
- Documentation: Creating and maintaining Service Desk documentation
- Dell Laptops
- Windows 10 OS
- Microsoft Office 36
- Two Factor authentication administration
- BigHand Digital Dictation system administration
- IOS mobile devices
- Mitel Phone Systems/VoIP
What you will need to succeed:
- Must have a minimum of 12 months IT Support/Service Desk experience, ideally within a Legal, Financial, or Professional Services sector
- Good communicator and diplomatic able to communicate with nonIT staff in nontechnical terms
- A proactive approach to system security
- Flexible approach to team working
- Current drivers licence preferable but not essential
What you need to do now:
Anderson Strathern is committed to promoting equality of opportunity and to the development of a diverse workforce.
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IT Service Desk Analyst
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