Reactive Sales Coordinator - Roma, Italia - Russotti Gestioni Hotels S.p.A.

Russotti Gestioni Hotels S.p.A.

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

The Russotti Gestioni Hotels is looking for a figure to be included in her MICE department with the role of Reactive Sales Coordinator at the Rome Marriott Park Hotel.

Major Function:

Maximizes revenue through increased bookings in Hotel. Provides an efficient and effective process to quickly handle customer inquiries for group rooms and conferences. Then communicates all bookings to the hotel service departments and Event Management. Effectively presents and sells the Hotel.

Key Result Areas and Responsibilities:

Fully responsible to respond to telephone inquiries/requests for group business and corporate meetings in a timely manner. Defines meeting specifics.
Responsible for converting Options and Tentatives to Definites by anticipating the customers needs and ensuring we have exhausted all measures for securing the booking.
Responsible for complete handover of group file to Event and ensuring that Event has followed up with the client within 24 hours of turnover.
Suggests positive alternatives and ensures that business booked is within hotel parameters.
Process all correspondence with in acceptable time limit (within 36 hours).
Timely customer followup on all pending/option and tentative business to convert to definite.
Maintains account files.
Provides contracts, BEO's and other related booking tools. Prepares all sales documentation accurately.
Works closely with proactive Account Managers and Event Manager to facilitate customer bookings.
Is involved with customer site inspections that have group business in Opt or Ten mode.
Maintain file records, call and activity reports in Opera
Participates in training sessions established by Marriott International when applicable
When necessary, assists in organization of special events with Sales and Marketing department
Assists in other areas as directed by the Director of Sales & Marketing.
It is required to be an organizational learner whereby the work is well organized, maintained, and available and easy to locate by everyone.
Always communicate openly.

Technical Skills:

Strong verbal sales skills
Utilize selling skills to book all aspects of meeting in one phone call
Understanding of meeting room setups; audiovisual and other support services
Knowledge/appreciation of MHRS brand culture, philosophies and initiatives
Excellent verbal and written skills
Maximize revenue by upselling packages and creative food and beverage options
Adheres to follow need time strategy as developed by revenue management
Understanding and attainment of team and individual goals
Software knowledge (Microsoft Office )
Systems knowledge (Fidelio OPERA)

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