Team Leader Sales Support Hard Asset, Italy - Milano, Italia - DLL

DLL
DLL
Azienda verificata
Milano, Italia

3 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Team Lead -Sales Support Hard Asset

Day to day:


  • Lead a team of Sales Support Analysts and providing guidance in their day to day functions, including assisting with resolution of escalated contract issues
  • Mentoring and development of team members through coaching, monitoring of activity, and ensuring adherence to all DLL policies, practices, and procedures
  • Performance Management responsibilities, including development and execution of DLL Core Values with members, administration of timekeeping duties, and performance appraisals
  • Manage and process transactional aspects of the Structured Sales Support workflow from Application through preparation for of Contract Activation.
  • Ensures that Sales Support Analysts are proactively supporting the External Sales and Inside Sales team with administration while commercial teams focus on origination.
  • Work with your team and other leaders to improve processes and performance through Continuous Process Improvement methods
  • Assist with system enhancement testing and implementation when needed
  • Act as Department liaison on matters involving other areas of the company
  • Maintain highlevel understanding of the vendor programs and all processes
  • Receive and, when necessary, handle customer queries
  • Analyze the client intentions/needs in close cooperation with sales and translate the client's needs into a correct and timely solution
  • Able to estimate opportunities and threats with customers/vendors in close cooperation with sales, in order to maximize and optimize financial results
  • Execute nonstandard activities to ensure correct handling, implementing and output of incidents and exceptions

Essentials:


  • Bachelor's degree a plus (or comparable business experience)
  • Experience in a team leader role, including performance management and coaching
  • Basic knowledge of accounting, processes and systems
  • Industry knowledge Hard Asset
  • Primarily focused on supporting the operations process in liaison with Operations
  • Character of interaction with others is mostly instructional or informative
  • Ability to think within the operational rules, regulations and processes and make recommendations on improvements wherever applicable

We offer

  • Two working days per year volunteering for a local charity.
  • Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
  • Flexible hours with possibility to work from home
  • Career development opportunities: online learning, member development programs.

Good to know:


  • The selection process may involve an assessment.

Job Reference:
DLLIT00102
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