Lead Agent International - Roma, Italia - United Airlines Inc.

Descrizione

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Relocation assistance will not be provided

Job overview and responsibilities

Under the direction of the Airport Operations Supervisor, the Lead will assume daily responsibility for achieving service standards and operational objectives.

The Lead is accountable for making decisions that impact the station metrics and provides front-line leadership, guidance and technical support to CSRs.

The lead is engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis.

You are empowered to be flexible in meeting customer and employee needs whilst addressing the dynamics of our schedule.

Working closely with and supported by the Management team you are expected to use your experience and knowledge to demonstrate a safe, caring, dependable and efficient ethos; to lead the frontline team with drive and compassion, ensuring that we remain accountable for our performance.

Duties include but not limited to:
Responsible for upholding safety standards, including MOCHA audit completion, safety inspections and feedback to business partner management and employees.
Responsible for monitoring and maintaining the usage of new loading/unloading and scanning tools for departing/arriving flights.
Responsible for managing the mail & cargo operations on the ramp in conjunction with business partner staff.
Responsible for monitoring and cataloguing the performance of the daily baggage arrivals/departures/connection area.
Ensuring you drive the performance to meet company's performance metrics.
Work in conjunction with station personnel to allocate daily duties as necessitated by operational needs.
Responsible for compiling and delivering daily briefings.
Follow and uphold PPE & uniform appearance standards.
Assisting General Manager and station leads for interviews when necessary.
Assist management, supervisors, and leads with performance management, feedback and employee development.
Support the management team with collateral and project work.
Participate and organize internal monthly safety meetings alongside fellow leads and management as part of the Station Safety Action Team
Liaison and assist with service partners in above the wing team, SOC team for on time departure
Support with aircraft damage and employee injury investigation

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


Qualifications:

Required

2 years Customer Service/Operational Experience
Previous supervisory/leadership experience
Secondary School Education or equivalent school leaving certificate
Excellent knowledge of ATW and BTW airport operations procedures & processes
Proven track record of reliability
Have the ability to work under pressure in a calm, professional manner
Have the ability to think clearly and make logical decisions
Must be a true team player
Excellent verbal and written communication skills
Demonstrate outstanding leadership skills and initiative.
Must be willing and able to work all shifts (early/late) on a rotating shift pattern
Must be well groomed in appearance, be reliable, dependable and strive for high quality work
Must be fluent in English and Italian (written and spoken)
Must be legally authorized to work in Italy for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Preferred

Bachelors degree
5 years Customer Service/Operational Experience
Have a valid US Visa

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT