Junior CRM Specialist - Milano, Italia - LuisaViaRoma

LuisaViaRoma

Azienda verificata

Milano, Italia

6 giorni fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Luisa Via Roma is a leading global luxury goods e-commerce with an online presence for over 20 years, serving upwards of
1 million users from more than 200 countries.

Our
team is also
international, including over 300 people from 20 different countries.

As a company, we constantly look to the future to offer our clients
innovation through our services, platforms, website and app.

We also aim to give back to the community and the planet by supporting
charities and
environmental causes
. Through LVRSustainable** - our section dedicated to sustainability
- we offer conscious fashion and promote special collaborations with non-profits, organizations, and brands to benefit social and eco-friendly initiatives.

Junior CRM Specialist

Divided into sub-teams dedicated to marketing channels, international & influencer marketing and content & translation, the
Marketing team works from idea to product translating winning strategies into digital campaigns and localized content in 10 languages.

The
CRM Team is looking for Junior CRM Specialist to join the team

Duties and Responsibilities:_
Monitoring CRM and Loyalty Program performance through dedicated KPIs.
Management of the Luxury Experience within the Loyalty Program (scouting, daytoday management, supplier management, evolution).
Daytoday CRM activity management.
Ad hoc reporting for campaigns (both rolling and dedicated).
Support in managing special projects dedicated to LVR clients.
Involvement in benchmarking and competitor analysis.
Support in working with the company's internal stakeholders.
Customer Service support in resolving tickets related to CRM/Loyalty activities.
Identification of growth opportunities and new ideas for the evolution of the Loyalty and CRM Program.
Requirements:_
Bachelor's degree in economics or related fields
Previous experience (at least 6 months) in a similar role
Excellent knowledge of the Microsoft Office package (Excel, Power Point)
Good command of the English language
Proactive attitude and problemsolving skills
Ability to work well in a team

What we offer:

Full-time employment with a commercial contract
Monday to Friday work week
***Learning Program
***In addition to optimal work-life balance, we offer job rotation, conventions and employee discounts
Milan

**What to expect next