Customer Success Manager - Lazio, Italia - Finlay James, Incorporated

Descrizione

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Customer Success Manager - SaaS - Madrid or Barcelona (Remote)

The Role:
Managing accounts across Spain and ItalyBuilding and managing long term relationships (C-level to operations)

Retaining and developing the customers portfolioPreventing ChurnDriving revenue by growing existing accounts, through upsell and cross-sellMonitoring your KPIs and your monthly targetsSending commercial proposalsReaching monthly targets of retention and sales growthBeing a team player and work closely with the Sales, Product and Marketing teamsThe Company:
Influencer Marketing SaaS companyNamed in Financial Times as one of the fastest growing companies in EuropeProfitable company showing yearly growth of 126%Big name clients including: Coca Cola, Netflix, Uber, Disneyland
You Should Apply If:2+ years CSM experience within SaaS (preferably Marketing Technology)You speak fluent Spanish and English.

Italian would be a bonusFamiliar with CSM tools and processesExperience working with C-LevelsStrong skills in upselling and retentionWhat You Get:
Stock options + other benefits
Job Code: 47715Nivel de antigüedadIntermedio#J-18808-Ljbffr