Information Technology Assistant - Roma, Italia - FAO

FAO

Azienda verificata

Roma, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

CALL FOR EXPRESSIONS OF INTEREST - VACANCY ANNOUNCEMENT:

Information Technology Assistant (Platform Services, Workspace Technologies)

Job Posting: 09/Jun/2023

Closure Date: 23/Jun/2023, 4:59:00 PM

Organizational Unit:

CSI

Job Type:
Staff position

Type of Requisition:
General Service

Grade Level:
G-5

Primary Location:
Italy-Rome

Duration:
Fixed-term: 2 years with possibility of extension

Post Number:
CCOG Code: 2105

Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located._

-
FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture

- Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply

- Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
-
FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for
_better production_,
_better nutrition_,
_a _
- better environment,_ and
_a better life_, leaving no one behind.

Organizational Setting
The Digitalization and Informatics Division (CSI) is responsible for all IT activities within the Organization.

CSI performs on behalf of the Organization the following critical roles:

defining FAO IT policies and providing strategic advice on IT architecture and standards, governance, policy and operational matters while monitoring organizational compliance; defining the mechanisms for managing FAO's information and data; protecting FAO's information assets and ensuring confidentiality, integrity and availability; ensuring provision of IT services that are core for the Organization's global operations and supporting the information and business processes; coordinating organization-wide IT activities in order to reduce duplication and fragmentation and to increase integration of information data, systems and platforms, mobilizing IT resources from across the Organization.

The position is located in
CSI at FAO headquarters in Rome, Italy.

Main Purpose

The Information Technology Assistant (Platform Services, Workspace Technologies) coordinates and performs the full range of Information Technology (IT) support functions.

He/she ensures quality, transparency and consistency of IT service delivery in line with established IT procedures and Service Level Agreements (SLAs).

Supervision Received/Exercised

The Information Technology Assistant (Workspace Technologies) reports to the IT Officer, Platforms and Operations,
CSI, and follows technical standards and procedures established by
CSI.

The incumbent operates independently and takes decisions on work priorities.

Supervision received is focused on divisional IT priorities, in particular the meeting of timelines and the quality of support given to clients.

Working Relationships

The incumbent has frequent interaction with staff at all levels within the work unit to resolve routine and non-routine IT-related problems and coordinate IT service delivery.

He/she works closely with
CSI to ensure problem resolution and service delivery.

Key Functions/Results

Act as focal point for workspace technologies support. This includes supporting enterprise Microsoftbased mobility technologies, unified endpoint management and workspace technologies in general. In this function the incumbent will also provide technical guidance in line with established policies and provide 3rdlevel technical support worldwide on corporate hardware, software, and services.
Participate actively within the division and provide inputs during initiatives relating to architectural design and system builds of the FAO digital office ecosystem, supporting activities and technologies related endpoint management, both onprem and cloud.
Monitor tickets in Service Desk System queue assigning or executing service and handling incidents based on established priorities.
Operate virtual desktops and their environment, as well as the cloudbased services aimed at worldwide user support.
Assist in more complex tasks related to virtual endpoints on Azure, AWS or other cloud environments and participate to system released providing endpoint support as required.
Perform other related duties as required.

Impact of work
The incumbent plays a lead role in the overall provision of FAO information technology services. He/she plays a lead role in th