Sr Customer Service Administrator - Parma, Italia - Thermo Fisher Scientific

Thermo Fisher Scientific

Azienda verificata

Parma, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Position Summary:
Parma-based position is responsible to coordinate, manage, and fulfill customer orders in line with processes and procedures.

To act as a point of contact for the customer, including the resolution of customer requests and complaints, and to keep the customer up to date with any issues affecting the orders.

The role will be carried out in a mechanical factory strictly dedicated to the Packaging industry.

Responsibilities:

This ensures complete customer satisfaction by providing end-to-end commercial services, such as Order processing and support to sales and customers:

Work closely with the sales teams and the customers to ensure that information is accurate, and communication is timely
Execute and manage order processing transactions accurately, and in a timely manner from order entry to delivery commitment to customers
Set order management priorities according to revenue needs, customer needs and special sales situations.
Provide a clientfocused first point of contact to answer customer inquiries, process customer orders
Proactively communicate order confirmations/changes to customers according to the information received by the other department
Handle customer order enquiries and issues and engage with relevant stakeholders to resolve issues promptly.
Ensure all documentation and order processes are in line with corporate guidelines and compliance.
Update and maintain all essential customer information within AS/400 and other supporting systems
Collaborate with Materials and Production and resolve issues
Answering incoming calls.
Follow Customer Allegiance Score (CAS), the system for Customers Satisfaction
Participate in the Continuous Improvement Program (PPI), contributing to the development and implementation of improvement initiatives within the department and identifying process improvements (Kaizens)
Adherence to export and global trade compliance legislation or company requirements etc. for all orders, liaising with export and logistics staff where required to meet all necessary requirements for all types of orders.

Other Job Requirements:

Key Interfaces:

Our Customers/Distributors/Reps
Sales Organization
Other business functions e.g., Engineering, Finance, Marketing, Supply Chain, Sales etc.
Other Customer Service Team Members

Minimum Qualifications:

High school diploma or equivalent required.
At least 5 years of working experience within a customer service environment
Working knowledge and experience of using AS/400 (preferred but not mandatory)
Previous work experience in the Packaging industry is preferred.

Skills and Attributes:

B2 English level required; Italian mother tongue level in fundamental (Spanish / German are appreciated)
Effective prioritization and multitasking skills, being aware to work in a stressful environment
Tenacity, Thoroughness & Integrity
Demonstrates a professional, responsive & flexible attitude to work, to react to all challenging customers' requirements
Experience working in a global environment with customers from different cultures, languages etc who have different expectations
Excellent written and verbal communication skills
Intermediate to advanced skill level in Microsoft Office
Highly developed organization and problemsolving skills
Complaint handling/conflict resolution skills
Detailed oriented attitude required