Customer Service Representative - Milano, Italia - Kyorene Italia SRL

Kyorene Italia SRL

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Customer Service Representative

For the first Italian office of an important multinational company operating in the manufacturing sector, with production in China and HQ in the USA, we are looking for a J Customer Service Representative with English.

Company details

Kyorene Italia SRL is an important multinational operating in the manufacturing sector with production in China and HQ in the USA.

Job Descreption
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Qualifications_

Excellent customer service and interpersonal skills.
Great attention to detail.
Strong time management skills.
The ability to selfstart and work independently.
Familiarity with Microsoft Office and ERP.
Strong sense of teamwork.
Fluent English and Italian languages, Chinese will be a plus.

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Responsibilities_

Order entry: check the order style, quantity, shipping and payment term and address on the order from customers. Enter orders in the system and work with the warehouse to ship products.
Invoice: issue invoice once the warehouse ships products.
Query coordination: verify the wrong/missing products with the warehouse and/or carriers. Issue credit memo when needed.
Product questions: answer basic questions from customers about products, e.g. coating, cut level and price, and make appropriate recommendations.
Back orders: review back orders from time to time and provide accurate reply to customers. Work with the warehouse to ship back orders when containers arrive.
Sample orders: coordinate and track sample requests. Provide analysis of samples by style, salesperson and customer.
Complaints management.
Provide remote assistance on the functioning of the portal.

Job offer