IT Support Specialist - Provincia di Parma, Emilia-Romagna, Italia - Davines Italia spa

Davines Italia spa

Azienda verificata

Provincia di Parma, Emilia-Romagna, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

The Davines Group, founded in Parma in 1983, specializes in professional cosmetic products under the brands Davines for haircare and [ comfort zone ] for skincare.

Led by Chairman Davide Bollati and CEO Anthony Molet, the Group is headquartered in Parma at the Davines Group Village, alongside which stand the Scientific Garden and EROC - European Regenerative Organic Center - a research center focusing on regenerative organic agriculture stemming from a partnership with the Rodale Institute.

The Group became a B corp in 2016, and today has 8 subsidiaries, operates in 90 countries, and employs around 900 collaborators globally.

Since 2019, both the Italian and US subsidiaries have been Benefit Corporations.

IT Support Specialist:

JOB MISSION

To support Davines Group's digitalization journey by providing a high level of assistance to colleagues on all ICT requests and issues.

Ensure the satisfaction of business users regarding the use of Information Systems.

The IT Support Specialist will report directly to the ICT Director and will be part of a team dedicated to supporting internal users, in line with Company' sustainable values.

DUTIES AND KEY RESPONSIBILITIES
Provide first level technical support to resolve software and hardware issues in a timely manner.
Manage IT support tickets, ensuring clear communication and quick resolution times.
Coordinate with Business to manage requirements.
Manage vendors needed to resolve issues.
Coordinate with other IT teams to resolve complex issues.
Train business users on the use of digital technologies.
Collaborate with other IT teams to implement projects to improve systems and technology infrastructure.
Maintain up-to-date technical documentation, user guides, and FAQs.
Monitor the performance of IT systems and actively participate in troubleshooting and process optimization.

PERSON SPECIFICATION AND REQUIREMENTS
Diploma/graduate degree in computer science or related field
At least 2 years' experience in a similar role
Knowledge of Microsoft365
Good knowledge of English and Italian language
Strong resourcefulness
Curiosity and eagerness to learn
Good communication and interpersonal relationship management skills
Problem solving

EQUAL EMPLOYMENT OPPORTUNITY
In Davines Group we celebrate diversity, and inclusiveness is a crucial pillar of our Ethical Chart.