Customer Service Representative - Milano, Italia - Abbott Laboratories
Descrizione
Abbott's Cardiac Rhythm Management division is recruiting a 1 year Customer Service Representative, based in our offices in Milan.This position reports into the Team Leader Customer Service and would join a team of - and a broader team of 13 dedicated professionals to bringing the top level of service to our customers.
The main responsibilities include:
- Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints
- Compliant with internal processes and procedures and with the applicable legislation.
- Manage all daily activities in customer service independently and actively support local Customer Service management
More specifically, you will:
- Receive & process orders for all customer which are received by telephone
- Handle customer complaints and perform investigations
- Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager
- Issue required credit notes for returns and complaints within the official procedural deadlines
- Maintain daily contact with company approved couriers, for regular pickup and delivery timetable; investigation of claims and followup for emergency
- Follow procedures related to the receiving, checking and creation of the sales orders/invoices
- Work on process improvement and projects under the supervision of the Customer Service supervisor/manager
- Upper secondary diploma
- Strong practical experience in Customer Service
- Fluent in Italian & English
- Knowledge of Microsoft Office
- Knowledge of ERP packages (SAP,)
- Team player
- Customer oriented
Working at Abbott
At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self.
You will have access to:
- Career development with an international company where you can grow the career you dream of
- An attractive benefits package (e.g. a superb defined contribution pension scheme, employee stock purchase program)
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
- A challenging position in a fastgrowing crisis independent industry
- To become part of a dynamic, highly educated, highly skilled, and motivated team
- Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
- Multinational environment, where we foster the development of our talents within the enterprise
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
Altri lavori da Abbott Laboratories
-
Financial Analyst Intern
Roma, Italia - 1 settimana fa
-
Associate Technical Specialist
Rome, Italia - 3 giorni fa
-
Bid &Tender Specialist
Milano, Italia - 1 settimana fa
-
Field Technical Engineer
Lazio, Italia - 1 settimana fa
-
Senior Health Economics and Reimbursement Specialist
Milan, Italia - 1 giorno fa
-
Marketing Internship
Rome, Italia - 6 giorni fa