Onboarding & Training Specialist (M/F) - Venezia, Italia - D-EDGE

Descrizione

ABOUT D-EDGE:

Have you ever booked a hotel online ? Then you've probably used D-EDGE without knowing it.

Every day, we help more than

17,000 hotels worldwide to

develop their online visibility and

sales through a range of SaaS and digital marketing solutions. Amongst the

480 D-EDGERs, the R&D team is made up of a

hundred or so enthusiasts who are reinventing hotel booking for both the traveller and the hotelier.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.


YOUR ROLE:

• Ensure successful activation/implementation for all D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers. After the Sales Manager, together with the assigned Account Manager, be the first contact for new hotels, understanding the client's needs and providing the best services needed.

MISSIONS:

• Ensure processes are followed for smooth activation/ implementation
• Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration
• Registration of the Account in the system, coworking with Account Manager/Sales to build the needed ecosystem, with rooms & rates and connectivities
• Setup products included in the contract for the hotel (except Website)
• Play as a key member of the Client Service department for defining steps and timelines needed for the implementation of a new client
• Record and update all activation/ implementation tasks and status into Salesforce CRM
• Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation in order to help the Level1 with the resolution
• Follow the onboarding journey
• Keep up with D-EDGE products and features evolutions as well as the market trends in the industry.
• Manage online or on site training, based on the client's needs
• Understand and analyse the customer's need
• Handle the client's complaints and interact with the assigned Account Manager

Skills and Competencies:

• Being proactive and can work independently
• Being flexible, and having strong analytical skills and an eye for detail
• Problemsolving
• Teamwork
• Project Management skills
• Excellent knowledge of D-EDGE solutions.
• Outstanding communication and writing skills.

Experience, tools and specialist knowledge:

• Experience with b2b technology company or hotels
• Knowledge of the Hospitality, GDS or OTA
• Efficiency in Excel, MS Word, Salesforce CRM
• Google Suite
• Training, teaching experience is a plus
• D-EDGE is an equal opportunity employer.

We do not discriminate based on :

race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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