Store Manager - Firenze, Italia - Badiani Firenze

Badiani Firenze

Azienda verificata

Firenze, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Store Manager

Badiani is an Italian brand with Gelateria's in the UK, Italy and Spain We were founded in 1932 and entered the UK market in 2016.

We now bring joy and colour to the lives of thousands daily through our beautiful concept stores and award-winning gelato We are a fast growing business and entering more exciting markets in 2023 whilst growing our E-commerce and B2B platforms.

As part of our exciting expansion plans we are now opening our first flagship store in the heart of Florence City centre

What you'll be doing:

Drive the business, embed change and improve our store performance.

Our Store Managers are key in implementing fantastic standards, maximising sales, recruiting and delivering fantastic customer and team experiences every day.

Key responsibilities:

Deliver excellent service to ensure high levels of customer satisfaction and leading by example.
Motivate the sales team to meet sales objectives by training and mentoring staff.
Ensure that all products served to guests conform to standard and are of good quality
Responsible for the recruitment and development of the team
Proactively dealing with any employee relation issues
Create business strategies to attract new customers, expand store traffic, and enhance profitability.
Train, and oversee new staff.
Respond to customer complaints and concerns in a professional manner.
Ensure store compliance with health and safety regulations.
Develop and arrange promotional material and instore displays.
Prepare detailed reports on buying trends, customer requirements, and profits.
Undertake store administration duties such as managing store budgets and updating financial records.
Monitor inventory levels and order new items
Working closely with the Lab and maintaining communication Managing P&L and monitoring all controllable costs including payroll