Junior Operations Specialist - latina - Qvantel

    Qvantel
    Qvantel latina

    1 giorno fa

    Descrizione

    About the Role

    Qvantel Customer Operations in Europe region is looking for a Junior Operation specialist to join an established customer program team in Rome. This role is ideal for a motivated individual whose presence is required monthly at our office in Rome with a higher education degree and 1–2 years of professional experience, and who is eager to grow in operations.

    You will work closely with senior professionals cross-functional teams and side by side with the customer to support platform stability and help in quick incidents resolution.

    Key Responsibilities


    • Lead planning, coordinating, and monitoring hotfixes process.

    Incidents/problems triage and root cause investigation before escalation to L3


    • Ensure incidents/problems resolution within the SLA.


    • Collaborate with internal and customer stakeholders to ensure effective communication and alignment in case on major incidents.


    • Alignment meetings with customer to discuss priority, agree resolution plan and explain fixes/changes impacts on the system.

    Qualifications


    • Degree in engineering or informatics.


    • 1–2 years of working experience as incident/defect manager or testing activities in the IT industry is considered an advantage.


    • Strong communication and interpersonal skills


    • Strong logical thinking and organizational abilities

    Troubleshooting and analysis


    • Proactive and learning-oriented mindset.


    • Fluency in English (written and spoken) is mandatory.

    *Fluency in Italian (written and spoken) is mandatory.

    • Troubleshooting and análisis for software
    • Mobile Telco experience is desired

    What We Offer


    • The opportunity to work in a collaborative environment with a strong, experienced team.


    • Exposure to cutting-edge IT projects and global stakeholders.


    • Professional growth and learning opportunities with mentoring

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