Supply Chain Agent - Cornaredo, Italia - Sysmex Italia s.r.l.

Descrizione

We're looking for two supply chain agents for our operations department to help us boost the company to the next level.

We want you to for your tenacity and results oriented. You're hard-working, motivated to make a big impact, and you persevere until the job is done.

Initiative and growth mindset. You often come up with ingenious ways to reach your goals. In addition, you're constantly analysing the market to implement new ideas and opportunities.

• This role works with business partners in the supply chain and beyond to ensure ontime and complete delivery of goods.
• Will help to drive customer loyalty and achievement of the company's sales and revenue objectives by delivering exceptional customer service across the designated area.
• This role is the connection between Supply Chain structure with our customers, so it is key to have a proactivity attitude to create the customer loyalty and contribute to the organization's success.

Our company
Sysmex Italia is specializing in health technology, specifically in vitro diagnostics.

Founded in 2008, it focused its efforts on cancer diagnosis, and have evolved and grow to the haematology sector, supporting healthcare professionals and patients around the world with a broad range of medical diagnostic products and solutions in a variety of fields.

We value continuous improvement, diverse teams and autonomy which drive our collaboration, and we are seeking colleagues who would be eager to be part of it


Why work with us at Sysmex?
Sysmex offers a work environment that embraces diversity, collaboration and simply allows you to be yourself.

Our products aim to help improve patient life and well-being, but what about the well-being of our colleagues? We provide a workspace that appreciates and rewards effort and commitment.

We understand our company as not solely being a workplace.
We strongly believe that joint understanding and a solid framework are essential parts of maintaining a value-driven corporate culture. That is why we established references reflecting our beliefs in acting with colleagues, partners, suppliers and customers.

Supply Chain Agent (f/m/x)

Location

Cornaredo


In this role you will:


Key accountabilities administer day-to-day activities of customer order

Management:

• Oversee customer orders, including order entry, order status, document creation, outbound, stock allocation, order release, shipment tracking and delivery
• Regularly update customers, suppliers and internal stakeholders on order status and any issues.
• Handle customer inquiries, process returns, and resolve customer issues promptly.
• Use rootcause analysis to understand key drivers of order failure in support of continuous improvement.
• Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.

Display a customer-centric attitude and maintain strong customer relationships, specifically:

• Monitor and improve customer feedback systems.
• Understand customer expectations and translate the voice of the customer for internal stakeholders.
• Update and maintain presentations used in customer reviews.
• Identify and implement ways to better meet customer needs and provide superior customer service.

Drive continuous improvement in customer fulfillment systems and processes:

• Uphold quality, safety and compliance standards as the Model adherence to quality, compliance and/or safety requirements.
• Report any quality, safety or compliance incidents to the appropriate individuals and take immediate corrective action.

Networking/Key relationships

• This role requires frequent interaction with the members of the Supply Chain Agent and communicates regularly with sales, external logistics partners, accounts receivable and planning to resolve issues and ensure that customer expectations are met. Externally, this role communicates regularly with customers to communicate service updates.

Do you have questions?:

Reference No: 09174

Sysmex Italia s.r.l., Via Merendi 19, 20007 Cornaredo


Job requirements:

• High school degree, desirable a bachelor's degree, preferably in supply chain management logistics, business administration, engineering or a related field.
• Knowledge of master data and table files a plus
• Advanced skills with Microsoft Office. Strong ERP (SAP) and CRM experience preferred.
• Languages: fluent Italian and English

General professional experience:

• Highly recommendable some sort of commercial/selling experience

Professional experience for the position

• 23 years experience in supply chain, logistics or a related function and at least one year of customer service experience.

What's in it for you?:


One of our biggest goals as a company is the health and well-being of our employees.

And so, we offer the following:

• Mobile working
• Flexible time and worklifebalance
• Ticket restaurant
• Canteen
• Campus training platform for th