Customer Service Specialist - Roma, Italia - Mammotome

Descrizione

Mammotome associates know that every moment matters when it comes to advancing breast cancer diagnostics and surgical solutions. When you come to work at Mammotome, you're collaborating with a global team of engineers, designers, communicators, strategists, and specialists to improve patient outcomes. If you want to be inspired to grow every day, join our diverse, hardworking, high-performing team.

Be part of a company that's a trusted leader in breast cancer diagnostics and support products you can feel passionate about

Mammotome is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.

Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The
_Customer Service Specialist_ for Mammotome is responsible for providing our
Italian customers with the best possible service in all types of interactions.

At Mammotome, our passion is driving innovative technologies that create efficiencies, while never forgetting that at the heart of every breast cancer journey is a patient.

You will be a part of the EMEA Customer Service organization and report to the Director EMEA Finance and Customer Operations.

If you thrive in an amazing role and want to work to build a world-class Customer Service organization—read on

This position is based in
Rome and will be
hybrid (3 days at the office, 2 home based).


In this role, you will have the opportunity to:

• Build and maintain relationships with clients to provide them with the best possible service
• Receive requests for quotes, process purchase orders and service requests directly from customers
• Coordinate timely delivery to meet customer needs and minimize the number of outstanding orders at the end of the month
• Work daily in close liaison with the Business Units in order to monitor purchase orders, obtain delivery information for planned shipments, etc.
• Manage the necessary information in SAP

The essential requirements of the job include:

• University's degree or High School Diploma
• Based on the education, 2 or 5 years of work experience in a customer service environment
• Excellent Italian in written and spoken, very good English
• Accuracy in the management of the tasks, sense of urgency and flexibility

It would be a plus if you also possess previous experience in:

• Working with SAP/SFDC system

At Mammotome we believe in designing a better, more sustainable workforce.

We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home.

Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Mammotome can provide.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.

As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful
Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.