Spa Therapist - Roma, Italia - Casa Monti Roma

Descrizione

Your main tasks:

You will be responsible, under the supervision of the SPA Manager, for the smooth running of all spa-related operations in order to ensure that each of our customers has an unforgettable experience.

• Manage the Spa independently during the Spa Manager's days off.
• Clean the Spa and set up treatment rooms.
• Respond to requests for appointments and optimise the booking schedule.
• Listen to customers and respond to their needs as effectively as possible.
• Carry out treatments in accordance with established protocols and technical sheets.
• Promote, advise on and sell spa products.
• Collect cash from customers and close the daily tills.
• Manage stocks of sales and professional products.
• Contribute to customer loyalty and development.
• Comply with the Spa's health and safety rules.
• Participate in monthly stocktaking.
• Promote all hotel services.
• Develop customer loyalty and win satisfaction of new customers.

The list of these tasks is not exhaustive and may change during the performance of this contract according to the Company's needs, while respecting the Employee's qualifications.

All our employees are ambassadors of our Vision, Values and Culture. We encourage our people to express their unique personalities and passions, and to work together as a team.


Skills required:

With a degree in aesthetics, you have at least two years' successful initial experience in a similar role. Mastery of beauty care techniques and customer relations are essential for this position.

You will work directly or cross-functionally with all the hotel's departments.

You will need to be a team player and be able to react quickly to ensure that the hotel runs smoothly and that our customers are as satisfied as possible.

Professional skills:

• Be delicate and gentle
• Have a keen sense of customer wellbeing
• Perfect knowledge of the products and treatments of the spa
• Knowledge of sales techniques
• Excellent reception and customer relations skills
• Attention to detail and customer satisfaction
• Friendly, discreet
• Ability to listen and be available
• Fluency in English

Required qualities:

• Organization and rigorous
• Versatility, adaptability and availability
• Punctuality and commitment
• Discretion and honesty
• Team spirit
• Autonomy
• Positive and pleasant attitude
• Excellent presentation

Job Types:
Full-time, Permanent


Salary:
€27,400.00 per year


Work Location:
In person

Expected Start Date: 06/05/2024