Customer Success Manager - Provincia di Firenze, Toscana, Italia - opentext

opentext

Azienda verificata

Provincia di Firenze, Toscana, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

We are looking for a Cloud Service Manager to be responsible for end-to-end execution of a managed services domain. Your primary area of focus will be around data-Platform-as-a-service offering and related services from strategy planning to delivery execution. This position is client-facing and develops new opportunities and service proposals regarding the customers you will work with. One of your primary goals is to empower Customer Success for our named customers. You will have the opportunity to work with customers from various industries in Finland and in Europe. As a part of the OpenText team, you will work in an atmosphere that inspires innovation, collaboration, and teamwork.

You are great at:

Understanding client needs and objectives, formulating solutions design for proposals while managing delivery risk, and working with sales teams.
Overseeing consulting and professional services engagement delivery
Managing customer expectations and daytoday service operations according to SLA.
Having an understanding and experience of data integration, data mapping and cloudbased services concepts and technologies.
Continual improvement of the service management processes and service quality.

What it takes: