Shift Manager - Vicenza, Italia - Amazon Italia Transport Srl
Descrizione
A forward thinker, with an ability to manage high levels of ambiguity and thrive on change. - Excellent written and verbal communication skills(Both in local language and English); ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers - Ability to work for different managers: we move managers around to meet business needs and as our business grows and you must adapt to changes in management - Excellent customer service skills and interpersonal skills - Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays
If you're looking for an opportunity to be a part of a progressive, dynamic and fast-paced work environment and are excited by the opportunity to build something new, we need exceptionally customer-focused, data driven and inventive people to help us.
If you have a quality focused, customer obsessed industry background which carries with it experience of working in a fast paced, ever changing and ambiguous environment (such as manufacturing, the military or engineering for example) we'd love to hear from you.
- Support operations leadership team in daily management of the delivery station including pre-depart checks, area readiness reviews, allocating labor and conducting driver capacity assessments.
- Lead and inspire through conducting daily standup meetings with the Delivery Associate population to drive quality and engagement.
- Cultivate and sustain a safe environment, highquality customer delivery, professional driver experience, and a positive culture.
- Improve load out and dispatch standard work adherence through load out audits and coaching Delivery Associates.
- Champion excellent driver and customer experience while continuously improving Amazon's last mile on road performance through KPI's such as first time delivery success and delivery on time metrics.
- Manage training processes and onroad audit mechanisms for Delivery Associates.
- Conduct onroad route monitoring performance providing supervision and deep dives helping improve onroad hours efficiency and optimization of route assignment.
- Oversee operational effectiveness and timeliness in resolving customer escalations.
- Partner with Fleet Management and Road Safety teams to validate vehicle demand and road worthiness and general compliance to the Fleet Management Program.
- Use planning skills to look ahead ensuring route to driver ratios are adequately covered
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