Account Manager New Channels - Firenze, Italia - Medline Industries

Descrizione

Founded in 1910 in the United States, Medline is a leading global healthcare company that manufactures and distributes high-quality medical supplies.

Our more than 27,000 employees worldwide take pride in serving our customers' needs and improving healthcare around the globe, every day.

We are passionate about fulfilling our mission: to provide quality medical products with superior value to improve patient care and enhance the quality of peoples' lives.

As an Account Manager outside hospitals, you are responsible for overseeing the relationship of the company with industrial, long-term care (RSA), dental, veterinary, rehabilitation centre, home care clients with specific targets through the implementation of appropriate and unique strategy within the Italian market.

Your goal is to obtain and maintain long-term key customers by understanding their requirements, building strong relationships, and promoting the company's solutions.

• Establish and sustain longterm strategic relationships with high volume clients to achieve organic growth and longterm company objectives.
• Conduct research to identify the wants and needs of key customers.
• Propose solutions that address specific needs of clients.
• Ensure prompt delivery of ordered products.
• Serve as the primary point of contact for both key customers and internal teams.
• Resolve customer complaints in a professional and respectful manner.
• Collect, report, and communicate customer feedback on service, technology, and product delivery.
• Identify and source potential new clients.
• Measure, track and analyse key account metrics.
• Create reports for upper management.
• Keep abreast with industry and market trends and best practices.

• At least 2 years of proven, successful experience in selling health care products that involve complex decisionmaking processes
• Bachelor's degree in Health Sciences, with additional studies in Business Administration and/or Marketing as a plus.
• Selfdriven, entrepreneurial attitude
• Strong analytical skills
• Empathy and excellent communication skills
• Problem solving attitude
• Ambition, persuasiveness and vigour in achieving goals
• Fluent in Italian and English
• Holds a valid driving license
• Expected to spend over 60% of the time in the field.

• Tailored onboarding program
• Competitive incentive plan
• Medical insurance/healthcare
• 53 hours of leave at the beginning of the contract (proportional to contract length)
• Modern communication tools
• Company car