AC - Order Desk - Milano, Italia - SAMSUNG

    SAMSUNG
    SAMSUNG Milano, Italia

    2 settimane fa

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    A tempo pieno
    Descrizione

    Position Summary

    Job Purpose

    Ensure the correct order processing and customer care, with a specific focus on a group of customer/agents identified.

    Role and Responsibilities

    Key Responsibilities:

  • Manage and supervise order process, for orders coming from our Sales Managers, agents and customers.
  • Receive and process incoming orders for all products. Duties include daily communications with customers (e.g. informing them of receipt, prices, shipping dates, and delays).
  • Verify customer and order information for correctness, verify inventory status and back order situation.
  • Manage and update grids maintenance uploading prices in the system.
  • Collaborate with Logistics Dept in order to prepare and deliver orders to designated locations.
  • Collaborate with Sales Admin for sales deductions, prices management and order approval.
  • Monitor weekly stock status with sales agents, managing goods allocation.
  • Provide commercial back office support to Sales Accounts and Agents.
  • Maintain and update sales reports (weekly sales, critical models, backorder, promotions, sales order master file, order status) and Systems for Prices.
  • Skills and Qualifications

    Qualifications/Requirements:

  • Educational Background: Bachelor or Master degree.
  • Professional Background: at least 2/4 years' experience in commercial back-office roles or customer service in multinational companies preferably operating in the FMCG sector.
  • Computer Knowledge: Good Excel required and Sap proficient.
  • Language Knowledge: Good written and good spoken English.
  • Others: Proactivity, dynamism and familiarity with numbers. Excellent communication skills and ability to manage multiple projects. Strong organization skills.