Technical Oem Customer Care Expert - Treviso, Italia - DeLonghi

DeLonghi

Azienda verificata

Treviso, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Italy

TREVISO

Commercial
After Sales/Customer Care

07/10/2023

TECHNICAL OEM CUSTOMER CARE EXPERT (M/F/X):

Responsibilities:

As an OEM Customer Care eExpert,, the new Colleague will be responsible for managing and coordinating all aspects of OEM service support, ensuring the highest level of customer satisfaction and adherence to quality standards.

The role will involve providing technical support, handling customer inquiries, and overseeing the successful execution of service agreements with OEM partners.

Main Responsibilities
Serve as the primary point of contact for OEM servicerelated matters, maintaining strong working relationships with OEM partners and customers with a specific focus on Nespresso and Dolcegusto

In particular:

Coordinate and manage the execution of service agreements with OEM partners, ensuring compliance with contractual obligations, deadlines, and quality standards
Provide technical support to OEM partners and customers, resolving productrelated issues, troubleshooting technical problems, and offering appropriate solutions
Collaborate closely with crossfunctional teams, including Sales, Engineering and Operations, to address customer needs, ensure effective service delivery, and promote continuous improvement
Conduct regular reviews of service performance metrics, analyzing data and identifying opportunities for process optimization, cost reduction, and enhanced customer satisfaction
Develop and deliver comprehensive training programs to OEM partners and internal teams, ensuring a deep understanding of product features, functionality, and service procedures
Assist in the creation and maintenance of service documentation, including manuals, troubleshooting guides, and FAQs, to facilitate effective support and troubleshooting

Job Profile:

Qualifications
Bachelor's degree in Engineering, Business Administration or a related field. Relevant work experience may be considered good as well
Proven experience in OEM service management, technical support, or related roles within the manufacturing industry

Skills

Strong problemsolving skills with the ability to analyze complex technical issues and provide effective solutions
Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders, including customers, partners, and internal teams
Detailoriented and highly organized, capable of managing multiple projects simultaneously and meeting deadlines
Selfmotivated and proactive, with a strong customercentric mindset
Willingness to travel occasionally for customer visits, training sessions, or industry events
Ability to adapt to changing priorities and work effectively in a fastpaced, dynamic environment
Speak English fluently

Benefits