Customer Service Assistant Franchise - Monza, Italia - Adidas

Adidas

Azienda verificata

Monza, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Purpose & Overall Relevance for the Organization:

Depending on the level of service defined as part of European Franchise strategy:
Proactively manage and convert/invoice the customer order book
Contribute to the achievement of seasonal KPI objectives (rotation of stock, margin, turnover, etc.)
Serve as the interface between the customer and the various internal adidas services (sales inbound outbound communication marketing/trade
IT aftersales service) with a permanent focus on customer satisfaction and the achievement of department objectives depending on the distribution of roles/responsibilities and the level of service defined with the Franchise team
Key Responsibilities:
Proactively manage the orderbook:
Ensuring optimal recording of orders (order & reorder entry, control of volumes ordered / released or cancelled)
Providing product availability tracking:

- _Specifically monitoring availability on sensitive articles (Windows & event campaigns, pre-launch articles etc) and communicating with Marketing team and SCM in redards to status and actions required on thoseto ensure ontime in full availability_

Managing restocks, replenishments and cancellations including overseeing the replenshiment through Smart Supply system
Monitoring the coverage of orderbook in collaboration with SCM teams:
_Availability confirmation based on the planned Retail Intro Dates_

- _In time delays identification and impelmentation of actions required based on this_
- _Planning and prioritization of deliveries according to the customer needs_

Interaction with Order Fulfillment team: DN's Coordination, following DN's after release with the credit management team, warehouse, carriers and the franchise stores
Overseeing New Openings & refits orderbook in collaboration with Senior Manager Buying / Franchise
Ensuring regular reporting and status update to management, Franchise Partner and customers on order book status and backlog management
Support Sellin and order placement:
Coordinating pre-season order placements in collaboration with Senior Manager Buying / Franchise
Placing and monitoring franchise contract orders based on the guidance from Senior Manager Buying / Franchise
Supporting Senior Manager Buying / Franchise in the overall sellin organization
Oversee Returns & clearance:
Coordinating returns process in collaboration with GBS
Ensuring information flow towards customers
Ensure customer satisfaction:
Providing regular communication to customer in regards to orderbook, delivery status & backlog
Ensuring a rapid and reliable response time to customer requests
Establish trust in the fulfillment capabilities of the adidas Group
Create & maintain a winwin feeling for all involved stakeholders
Knowledge, Skills and Abilities:
Strong communication and interpersonal connection skills
Processoriented and open mindset
Highly customeroriented and costoriented approach
Excellent working knowledge of MS Office (Excel) & SAP
Fluency in English (written and verbal)
Requisite Education and Experience / Minimum Qualifications:
Bachelor's degree
2 years' experience of providing customer support in the field of customer service, sales or logistics

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME.

WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE:
Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT:
Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
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