- Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
- Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
- Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
- Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
- Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
Hotel Customer Service Agent NF-02 - Camp Darby, Italia - Department Of The Army
Descrizione
Summary
This position is located at Casa Toscana
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