Itsm Process Owner - Lazio, Italia - Confidenziale

Confidenziale

Azienda verificata

Lazio, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Location:

Monza area Job ID:
55608 We Elevate You Join Schindler and help us elevate our world:
Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them.

People, passion, and innovation are the pillars of our success. More than one billion people put their trust in Schindler each and every day.

Our many years of experience and innovative drive make us the number one supplier in the elevator and escalator business.

Join the Schindler team and help us improve the world of mobility:

To define and design core ITIL processes To manage the end to end process design changes:

requirements, solution engineering to implementation, testing To manage the stakeholders to achieve an agreeed solution To lead the implementation and testing of the solution in the ITSM toolset.

To manage the stakeholders and represent the process to all external groups To ensure correct implementation of processes in toolsets.

Collaborate closely with development and operational support teams To own the asset management process To monitor and evaluate the process performance, and to own the decision relevant to the processes.

To execute and manage the process on a daily basis, as applicable:

demand management To plan the expansion and rolloutof the asset management process across the organization and the different asset classes To continually improve the processes To provide guidance to process managers and process controllers To report process performance and results, including identification and management of CSF, as well as associated reporting to peers and executives To resolve and handle escalation of cross-functional issues To participate in and lead projects with an impact on ITSM, as required We Elevate Your Best Self Further qualifications may include:
University degree in business, computer engineering or equivalent ITIL certification:
Expert / Managing Professional Solid Experience in Service Management in IT infrastructure area Deep Knowledge in Project Management in IT infrastructure area At Least 2 years of experience as Project and operational experience with ServiceNow Experienced in the design and / or operation of:
incident management, demand management Knowledge in process design, requirements engineering, IT operations and software development T alent for collaboration in a dynamic and international environment with a wide range of individuals Analytical, independent and committed mindset, ready to continually learn and improve Strong leadership and management skills Able to find innovative ways to resolve problems Fluency in English We Elevate You Benefit from our services as a multi-award-winning TOP employer:

Working environment:
We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration Development opportunities:
You start with a position-specific familiarization and are supported by us through professional and personal training measures Family friendliness:
We enable you to conciliate your professional and private life through flexible working hours Diversity:
We promote a culture of diversity The position is located in Monza area