Outlet Manager From End of August 2023 - Milano, Italia - Hilton

Hilton

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Outlet Manager from end of August 2023

An Outlet manager manages the outlet service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As a Outlet Manager, you will manage the Cotoliamo restaurant, bar service and Banqueting service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Maintain an effective restaurant, bar and banqueting service with an emphasis on high quality, efficient service.
Check that Guest service standards are set, implemented and monitored, and continuously evaluated
Setup of the outlet in accordance with the predetermined standards of the operation
Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
Evaluate the performance of the Team ensuring the highest standards of service are given at all times
Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
Adhere to the Company disciplinary policy when necessary
Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
Complete all necessary administration in accordance with Company procedures relating to all staff members
Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
Meet or exceed the monthly drink profit margin target

What are we looking for?

An Outlet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Customer Service experience in supervisory or above capacity
A warm personality, attentive and smartly presentable
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations
A medium level of IT proficiency is required
Hands on job attitude
Good level of English and Italian

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in similar role
Passion for delivering exceptional levels of Guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all