Process Manager - Valdengo, Italia - bonprix S.r.l.

bonprix S.r.l.
bonprix S.r.l.
Azienda verificata
Valdengo, Italia

3 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

bonprix Italia, parte del Gruppo Otto di Amburgo, è la società specializzata nella vendita a distanza di abbigliamento per donna, uomo, bambino e tessile per la casa.

Ha sede a Valdengo (Bi), nell'eccellenza del tessile mondiale.

È leader di mercato nel suo settore ed è tra le poche imprese ad avere una vera offerta multicanale:
lo storico catalogo per vendita a distanza e internet con una quota in costante crescita.

Negli ultimi anni ha rafforzato notevolmente la sua presenza in Italia, merito della sua offerta che concilia stile e convenienza, servizio al cliente e professionalità delle risorse umane.

Il motto del Gruppo è "Together we push the limits", ovvero essere uno dei principali attori del mercato lavorando con grande entusiasmo.


Posizione:


This is what your job entails:
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation


Your task:


You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality.

You will establish process control, define KPIs, and integrate the 'voice of the customer'.


Your contribution:


You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers.


Your environment:

CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.


Your freedoms:

If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.


Could be changed to:

_You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers.

_


Requisiti:


What you bring along:

Where bonprix is, lies in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do".

Ideally, you also bring the following with you:

Your education:

You have successfully completed a study or an apprenticeship with a commercial focus.


Your experience:

You are proficient in process management, optimization methods, and are familiar with customer care processes. Furthermore you have a good understanding of KPIs and interdependencies. Also you are skilled in root cause analysis and deriving improvement options.


Your skills:

Your have a minimum B2-level English proficiency and very good project management skills. You have an entrepreneurial mindset, holistic thinking and you are a solution-focused team player with a focus on quality.


Your softskills:

You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. And you have a strong customer/user focus.


Altre informazioni:

Full
- & Part-time Possibility | unlimited contract

  • Any questions? We are sure Bettina has the right answer for you._


La figura prescelta lavorerà físicamente (2 o 3 giorni a settimana in azienda per la business units italiana, per il resto della settimana in modalità da remoto) nella sede della nazione in cui vive (Marquette-lez-Lille per la Francia, Valdengo per l'Italia, Lodz per la Polonia), ma lavorerà quotidianamente in inglese a livello internazionale con i colleghi tedeschi, francesi, e polacchi.

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