2023 - Toscana, Italia - Confidenziale

Confidenziale
Confidenziale
Azienda verificata
Toscana, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Starhotels is looking for a Guest Service Agent (day and night shifts) to become part of the front office team in Florence.

You will be the first point of contact for our Guests and, therefore, will be expected to perform the following tasks to the highest standards:


  • Perform all checkin and checkout activities as well as other related tasks
  • Provide information and guidance services for a wide variety of Guest enquiries
  • Process and deliver messages for Guests
  • Stay updated on all hotel services as well as on the daily guest requests and special events
  • Ensure standard and safety compliance around the lobby and at the front desk area
  • Act in accordance with policies and procedures when working with front ofhouse equipment and property management systems To successfully fit this role, you will be expected to have the following characteristics:
  • Knowledge of Opera constitutes a mandatory requirement
  • Willingness to cover night shifts
  • Positive attitude and good communication skills
  • Ability to anticipate and resolve challenges/complaints
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team
  • Knowledge of the local area
  • Minimum of 2 years' experience in hotels covering the same position Language requirements:


  • Italian

  • mother tongue
  • English fluent
  • The knowledge of additional languages will be highly regarded
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