Maitre D'hotel - Torino, Italia - NOVOTEL

NOVOTEL

Azienda verificata

Torino, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description:

MAIN RESPONSIBILITIES:

Professional skills and customer relations:

Provides and supervises excellent customer care
Offers an attentive service adapted to customer constraints
Pays attention to customers' comments (followup)
Conveys the image of the hotel
Adapts his/her organisation and workforce according to the activity
Prevents wastage and loss of raw materials
Complies with internal control procedures
Participates in inventories
Analyses results and implements corrective actions
Applies brand and hotel procedures and policies
Organize and monitors the work of his/her team
Organize the covers according to business forecasts
Takes account of the level of activity to manage customer flows
Applies brand and hotel procedures and policies
Epitomizes the Heartist spirit in his/her interactions with customers

Team management / Horizontal involvement:

As manager coach, he/she:

Promotes team motivation and bonding by creating an excellent working climate
Promotes the development of employees' professional skills and supports them in advancing along their career pathway
Participates in recruitment and applies labour legislation
Integrates, trains and fosters the development of employees' professional skills
Ensures the proper presentation of his/her teams
Works closely with hotel departments

Sales/Marketing:

Offers a personalized welcome for the customer
Energizes the point of sale through animation
Is proactive and advises the customer
Develops sales revenue through additional sales techniques
Deploys the sales and marketing action plan of his/her department

Management:

Committed to achieving departmental targets by following hotel procedures and internal controls and by increasing sales
Complies with billing and collection procedures
Contributes to the proper management of crockery and care of minor equipment by avoiding breakage
May participate in preparing inventories

Health / Safety / Environment:

Knows and follows the procedures in the event of a fire evacuation
Supervises the cleanliness of the workplace and the proper functioning of the equipment made available to him/her
Knows and applies the sustainable development program policy
Follows the instructions for use and safety of the equipment provided

Qualifications:

SKILLS REQUIRED

Catering vocational training
First experience of technical knowhow
Ability to work effectively as a team and sense of initiative
Language proficiency according to hotel needs
Leadership
Speed and efficiency
Commercial mindset
Dynamic
Good interpersonal skills and selfconfidence
Sense of hospitality and service
Good teacher and team leader
Methodical, meticulous and wellorganised

Additional Information

What we offer:

Be part of an international company
Work for a leader brand as Accor present in more than 110 countries
Training, development and career opportunities
Benefits according to the role
Accor discounts card

Your development:

What's more, Accor offers you training throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

We will be waiting for you

**_ Be ALL you are with all your Heart #LimitlessCareers_