Night Auditor - Roma, Italia - The Hoxton - Rome
Descrizione
Salario, _, Rome
In May 2021 we opened The Hoxton, Rome and we're now looking for an experienced Night Auditor to play a crucial part in successfully bringing a new concept to the Italian market.
Reporting to the Night Manager and Reception Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
- The Hoxton, Rome is our 10th Hoxton and boasts 192 bedrooms of different sizes, a large coffee bar and takeaway counter, lightflooded restaurant and The Apartment (our unique meetings & events space concept).
What you'll do
:
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests.
- Deal with the inhouse guests accounting and ensure the accuracy of guest billing.
- Assist the Night Manager and Reception Manager with the daily overbooking levels and liaise with all departments to ensure maximum occupancy.
- Ensure all guests are quoted the correct rate as per the selling strategy and web site.
- Resolve all guest queries and problems with enthusiasm and in a prompt manner.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Maintain observation over guests and guests' property to ensure security alerts are kept to a minimum.
- Assist the Night Manager with End of Day procedures.
- Ensures the accuracy of data in all systems.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure maximum occupancy and 100% guest satisfaction levels.
What we're looking for
:
- Hotel or leisure related experience in a similar role
- High level of verbal and written communication skills, competent computer skills and some understanding of GDS
- Experience of Micros Fidelio Opera or a similar front desk operating system
- You jump out of bed every morning, fizzing with energy and jazzed about what you're doing today
- You get us. You know our hotels, maybe you've hung out in our bars and possibly regretted that last cocktail the next morning
- Excellent understanding of the English language
- You're not precious. We leave our egos at the door and help get things done.
- You're up for doing things differently and trying (almost) everything once.
- You're looking for a place where you can be you: no clones in suits here.
- You want to be part of a team that works hard, supports each other and has fun along the way.
- Passion for hospitality whether that's a drink, a meal, an event or a bed for the night.
- If we got stuck in a lift together, we'd have a good time and share a few laughs.
What's in it for you
:
- The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.
- Join an innovative, fastgrowing, international group that's committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that's very passionate about creating great hospitality experiences and building a portfolio of brands.
- Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us)
- A competitive package and plenty of opportunity for development.
Altri lavori da The Hoxton - Rome
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Groups, Meetings
Roma, Italia - 2 settimane fa
-
Demi Chef de Partie
Roma, Italia - 1 settimana fa
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Waiter/waitress
Roma, Italia - 1 settimana fa
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F&b Intern
Roma, Italia - 3 settimane fa
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Housekeeping Supervisor
Roma, Italia - 2 settimane fa
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Finance Intern
Roma, Italia - 2 settimane fa